Frequently Asked Questions

Answered

DELIVERY

 

HOW LONG WILL IT TAKE MY HAT TO ARRIVE?

Every bespoke hat is created by hand by Leanne Cairns once you place your order.

It can take up to 21 days for making and an average of 6 working days for International post (not guaranteed) and one for domestic UK post.

If you require your hat sooner we can accomodate you for an additional cost with our ‘last minute’ options (within 7 – 14 working days).

Bespoke designs may take longer than 21 days to create.

HOW MUCH DOES POSTAGE COST?

Postage is complimentary worldwide on orders over £100 with the exception of large items.

We offer a courier upgrade option at a flat rate of £45.

 

STYLING

 

Leanne has successfully worked with clients around the world to create unique pieces just for them.

The process starts with a design consultation. Leanne then takes this information and creates designs for you, once agreed, payment is made in advance and Leanne will create your hat.

You will get images and updates along the way.

CAN I TRY BEFORE I BUY?

Yes normally although since Covid -19 we have had to temporarily close down our studio further to government guidance, you can still make an appointment online for a thorough personal consultation. When we re-open you can schedule to visit the studio to try some styles under the expert guidance of Leanne to help you make the right decision.  Leanne Cairns Millinery is located at Marathon House, Olympic Business Park, Drybridge Road , Dundonald , Ayrshire, KA2 9AE

Unfortunately due to the made to order nature of our hats, it is not possible to try before you buy online we will however answer any questions from you before purchase though via our lets have a chat service.

CAN YOU MATCH THIS HAT TO MY DRESS?

Yes, we can match colours if you send us a swatch, or vice versa. Even better, Leanne can advise on which style would be good for your dress or outfit too!

Request Swatches in advance

 

HOW DO I WEAR MY HAT?

Your hat will attach with either millinery elastic and a comb, a hairband or unique wire fitting designed for your specific hat style.

HOW DO I MEASURE MY HEAD?

Please visit our Hat Fitting Guide for information.

I DON’T KNOW WHICH HATS SUIT ME, CAN YOU HELP?

Yes, a hat is like any other piece of clothing, everyone suits certain styles and not others!  We have an online style guide to help you make decisions regarding your face shape and hat shapes and styles which will suit.  However, feel free to get in touch for advice.

MY HAIR IS REALLY FINE, HOW CAN I GET A COMB TO STAY?

We use two types of comb.  Metal toothed combs or small snap clips, both are often combined with elastic for added securing.

The snap clips, where applicable are very strong and will not move once in position.

Both if attached correctly will be very secure.

 

I HAVE BIG HAIR, CAN YOU SUGGEST A HAT TO SUIT?

Absolutely!  Leanne would be happy to help with suggestions.

BOOK A CHAT

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ORDERING

HOW DO I PAY?

We accept  payment methods online, including Visa , Mastercard and Stripe.  We also accept cash in person or direct bank payments.  We do not accept cheques or wirecard.

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