PRODUCTION: LEAD TIMES
COVID 19 UPDATE JANUARY 2021
We will resume in-person client appointments as soon as possible, we are following Scottish Government recommendations and have had to temporarily close the doors to our studio in Dundonald, we will update you when we re-open.
We are still operating our online shop, Leanne will happily advise customers online regarding changes to styles, design suitability, bespoke designs and more.
Please be aware there may be delays due to restrictions both in receiving stock and postal services in place worldwide.
Thank you for your patience and understanding.
With the exception of Ready To Wear, our hats and headpieces are hand-made to order.
Please allow up to 21 working days for your design to be created and posted. This applies to Made to Order designs.
Ready to Wear from The Hat Collection or Hat Shop will be dispatched within 3-5 working days.
If your requirements are more urgent please contact us, it may be possible to accommodate you on request However, we cannot guarantee delivery times. If your design is needed sooner, please get in touch in the first instance.
There may be a non-refundable* fee for last minute orders this is to cover extra hours and expenses.
For a 7 day turnaround + 25% fee
For a 14 day turnaround + 15% fee
*This fee is non-refundable as it covers overtime & costs associated with acquiring stock etc.
Please also notify us as soon as possible if you have a specific date you require your design by.
Bespoke designs may take longer than 21 days depending on design requirements.
All items are dispatched, within the UK, by Special Delivery, Next Day Courier or RM First Class Signed For which are next day services excluding Saturday/Bank holidays.
International destinations will be sent by International Signed For or equivalent. This takes an estimated 5 – 6 working days, however can take up to 30 working days.
You are responsible for any duties, customs charges and/or taxes levied at the point of entry into the destination country.
Your hat or headpiece is insured against loss or damage in transit and must be signed for on receipt, therefore cannot be sent to PO Box or Mail Receiving Centre addresses.
You are responsible for providing the correct delivery address.
We cannot guarantee actual delivery dates and times. We will send you an email letting you know when your product is shipped.
You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Leanne Cairns Millinery, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
Your hat is packaged securely in acid-free tissue and a sturdy garment box, hatbox or sturdy box. See Postage and packaging at checkout
for online purchases
Postage is Free worldwide on orders over £100, for orders under £100 a worldwide flat rate of £10 or UK £7 will be charged.
Large brimmed and Large hats will incur additional postage for non-UK delivery; this varies between £30 – £70 depending on the hat and destination country.
Courier costs £45
You can connect with us on on social media.